Frequently asked questions
How to place an order?
Just add products to the cart and proceed to checkout. Authorization (registration) is required to place an order.
What shipping methods do you offer?
We deliver orders via CDEK and Yandex.Delivery..
How much does shipping cost?
The shipping cost is calculated at the stage of choosing the shipping method in accordance with the weight (after clicking the 'Checkout' button in the Cart).
How long does delivery take?
Delivery usually takes 3 to 7 business days, depending on your region.
How do I track my order?
After placing your order, it will appear in your personal account under Active Orders. Depending on the order's progress, its status will change: 'Packaging' - the order has been processed and is being assembled at the warehouse; 'Delivering' - the order has been transferred to the delivery service; 'Ready for pickup' - the order is at the pickup location selected during checkout; and 'Fulfilled' - the order has been received.
What payment methods are available?
Payment is made through the "Yukassa" service. Payment is available by bank card, SBP and other methods (more details on the https://yookassa.ru/ website).
Is it safe to pay on your website?
Yes, we use secure protocols and proven payment systems.
Is it possible to return the product?
Our products are non-returnable, except in cases of violation of consumer properties of the goods and packaging. If you have received a defective product, please contact us via feedback.
How can I contact you?
You can create a request through a special section on the website "Contact us", fill in the required fields and ask a question.
Do you have discounts or a bonus program?
At this stage, the bonus program is under development.
Do you have any promotions?
Yes, we regularly hold promotional events, add the product to your favorites and keep an eye out for discounts.
